All Collections
BoxMate Members
Android App Troubleshooting
Android App Troubleshooting
George Selby avatar
Written by George Selby
Updated over a week ago

In rare instances, a few BoxMate members who use Android devices have encountered an issue where the app fails to load properly, preventing them from accessing it.

If you are facing this problem with your account, please find a step-by-step guide on how to clear the cache for the Google Play Store in the link provided below.

Before proceeding with these steps, it's important to uninstall the BoxMate app.

Once you've completed the above procedure, you should be able to successfully download and use the BoxMate app without encountering the previous loading issue.

If you have followed the instructions in the linked article and continue to experience difficulties accessing the app, kindly contact a member of our support team at for further assistance.

Did this answer your question?