Can I have multiple gyms on my members' app?
Yes. If you are a member at a gym but also regularly visit one or more different gyms to train, you can request to be an away member of multiple gyms. To do this head to preferences by tapping the burger menu in the top left corner of your homepage and then preferences. Then search or scroll down to ‘Away Gyms’ to request to be added to another gym.
Can I transfer my BoxMate Member Account to a new gym?
Yes you can transfer your account to any new gym that uses BoxMate. You can request to transfer from inside the app on your preferences page. To do this head to preferences by tapping the burger menu in the top left corner of your homepage and then preferences. Then search or scroll down to 'Request Transfer'. If your account has been suspended and you cannot login to your app, you can request a transfer to your new gym from the login page. If you need any additional help just whizz an email to support@boxmateapp.co.uk and we will get you sorted.
I’ve been suspended, how do I move to my new gym?
If your account has been suspended you can request a transfer to your new gym from the login page. As soon as a coach at your new gym approves your account you will be able to login and gain access to the app for your new gym. If you need any additional help just whizz an email to support@boxmateapp.co.uk and we will get you sorted.
How do I sync my TeamUp account?
If this is your first time accessing BoxMate and you already have a TeamUp account, you can simply tap 'Use TeamUp' and login to BoxMate with your TeamUp details to create an account. If you are already logged onto BoxMate and need to sync your TeamUp account, simply head to the TeamUp page by tapping the burger menu in the top left of your homepage and then 'Manage Account'. From here, if there is an error on your account it will say 'fix account now' and from the pop up simply follow the steps to connect your account or create a TeamUp account if you do not yet have one. If you are struggling, you can watch our help tutorial on authorising your TeamUp account here, or just email us at support@boxmateapp.co.uk
My gym doesn’t use BoxMate, can I still use it?
No, not currently unfortunately. BoxMate doesn’t support single user use at the moment. You have to be a member of a gym that uses BoxMate.
Can I upload my own videos into the app?
No, you can't upload your own videos to the app. From the activity feed you can add images and links to your posts if you want to show your friends in the gym a picture of what you've been up to in or outside of the gym, or if you want to direct them to a link such as a fundraising page or similar.
How Do I edit or delete my scores in the app?
We have a full article and video on how to upload, edit and delete any scores in BoxMate app, which you can find by reading this article here.
How Do I Switch Between Accounts on a TeamUp Family Account?
To book sessions for a family member you will need a family account on TeamUp. With a family account the lead member will be able to book sessions for any family member on their TeamUp account by heading to the timetable (second tab) and above all classes there will be an icon showing them who they're currently in control of on the family account. From there, you can easily switch to the different family members that are on your TeamUp family account . If members of the family wish to have their own BoxMate accounts on separate phones, they can simply download BoxMate from the app store, or google play store and then login with the lead TeamUp family account details and take control of their own family account name within their BoxMate app.
