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This guide covers how to resolve an issue where the BoxMate app fails to load on Android devices, by clearing the Google Play Store cache.

Android App Troubleshooting

This guide covers how to find, register for, and use Lifestyle plans in the BoxMate app as a member, including tracking metrics, nutrition, check-ins, and tokens.

Lifestyle 🍎 - Members

This guide covers how to log, edit, and delete scores in the BoxMate app, including the different places you can log scores and score settings.

Logging & Managing Scores - Members

This guide answers the most common questions members have about using the BoxMate app, including multiple gyms, transfers, TeamUp syncing, and family accounts.

Members' App FAQs

This guide covers how to enable, test, and customise push notifications in the BoxMate app if you are not receiving them.

Troubleshooting Push Notifications

This guide covers how to find and use the "How Do I" video tutorial library inside the BoxMate app for quick help on common tasks.

Finding Your "How Do I" Library

This guide covers how to request a transfer to a new gym, add an away gym to your account, or transfer when your account has been suspended.

Requesting Transfers - Moving Gym & Away Boxes

This guide covers how to update the BoxMate app to the latest version to fix bugs and ensure you have the newest features.

Getting on The Latest Version of BoxMate

This guide covers how to fix your connection between BoxMate and TeamUp if you have linked the wrong account or are experiencing authorisation issues.

TeamUp Troubleshooting

This guide covers how to export your workout and exercise scores from SugarWOD and import them into your BoxMate account.

Importing Your Scores From SugarWOD

This guide covers how to switch your BoxMate app to the BETA channel to access preview features, report feedback, and revert to production.

Members App: BETA Preview

This guide covers how to fix the issue where your BoxMate app is not showing programming, usually caused by a missing or corrupted default programme.

Troubleshooting "No Programming"

This guide covers how to switch your BoxMate app to the HotFix channel to access quick bug fixes before they are released to everyone.

Members App: HotFix Channel

If you'd prefer to keep your activity and scores private, you can enable Private Profile in the BoxMate app.

How to Enable a Private Profile in BoxMate

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Eleanor Shaw

Support for handling member accounts in BoxMate

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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