Password Reset Guide 🔑

Don't worry if you've recently been logged out of your BoxMate app and asked to update your password - this is usually quick and easy to resolve!
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From time to time, you may be prompted to update your password for security reasons, particularly if it hasn't been changed for a while.
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You may also be logged out when a new app update has been released. In either case, simply follow the steps below to get back into your account.
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I've been prompted to update my password - 🔐
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If you've been logged out of the app, simply log back in using your current email address and password.
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You'll be asked to:

Once you've saved your new password, you'll be taken back to the login screen. Simply log in again using your email address and your newly created password.
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I've forgotten my password - 🔑
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No problem! If you can't remember your current password, you have two options:
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Option 1: Use the Magic Link 🪄
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Enter the email address associated with your account and select Magic Link. An email will be sent to your registered email address containing a button labelled "Login To The App Now". Tap this button, and the BoxMate app will open automatically, logging you straight into your account.

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Option 2: Reset Your Password - 🔐
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Alternatively, tap the key icon in the bottom-right corner of the BoxMate app.
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You'll be asked to enter the email address linked to your account. Once submitted, an OTP (One-Time Password) will be sent to that email address.
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When the OTP arrives, enter it into the Code field on the screen and follow the prompts to create and confirm your new password.
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‼️ Please note that the OTP is valid for one hour. After this time, you’ll need to request a new code if it has expired.
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Once your password has been successfully updated, you'll be redirected to the login screen, where you can sign in using your email address and new password.
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A couple of helpful tips ✨

Need a hand? If you run into any issues or have any questions during the process, please don't hesitate to get in touch with our support team. We're always happy to help!