📝 Overview
Below you will find answers to the questions members ask most frequently about the BoxMate app. If your question is not covered here, reach out to the BoxMate team via the support widget or email support@boxmateapp.co.uk.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I have multiple gyms on my members' app?
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Click the arrow to see the answer
Yes. If you are a member at one gym but also regularly visit one or more other gyms that use BoxMate, you can request to be an away member. Navigate to Burger Menu ➜ Preferences, then search or scroll down to Away Gyms to request to be added to another gym.
Can I transfer my BoxMate account to a new gym?
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Click the arrow to see the answer
Yes. You can request a transfer from inside the app by navigating to Burger Menu ➜ Preferences and scrolling down to Request Transfer. If your account has been suspended and you cannot log in, you can request a transfer from the login page instead. If you need additional help, email support@boxmateapp.co.uk.
I have been suspended, how do I move to my new gym?
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Click the arrow to see the answer
If your account has been suspended, you can request a transfer to your new gym from the login page. As soon as a coach at your new gym approves your account, you will be able to log in and access the app for your new gym. If you need additional help, email support@boxmateapp.co.uk.
How do I sync my TeamUp account?
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Click the arrow to see the answer
If this is your first time accessing BoxMate and you already have a TeamUp account, tap Use TeamUp on the registration screen and log in with your TeamUp details to create your account.
If you are already logged into BoxMate and need to sync your TeamUp account, go to Burger Menu ➜ Manage Account. If there is an error on your account it will say "Fix account now" - follow the steps in the pop-up to connect or create your TeamUp account.
My gym does not use BoxMate. Can I still use it?
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BoxMate does not currently support individual use. You need to be a member of a gym that uses BoxMate to access the app.
Can I upload my own videos into the app?
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Click the arrow to see the answer
No, you cannot upload your own videos. However, from the activity feed you can add images and links to your posts — for example, sharing a photo from a session or directing other members to a fundraising page.
How do I edit or delete my scores in the app?
How do I switch between accounts on a TeamUp family account?
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Click the arrow to see the answer
To book sessions for a family member you need a family account on TeamUp. Once signed in as the lead family member, head to the Timetable tab. Above the class list you will see an icon showing which family member you are currently controlling. Tap it to switch between family members on your TeamUp account.
If other family members want their own BoxMate app on separate phones, they can download BoxMate and log in with the lead family account details, then take control of their own family member name within the app.
