If you’re a coach or gym owner using TeamUp alongside BoxMate, there’s an important step you’ll need to complete before you can fully use the member app.
To access your classes, view bookings, and manage attendance from your phone, you’ll need to set up a consumer (customer) account in TeamUp—just like your members do.
Why You Need a Consumer Account
Even though you manage your business through TeamUp, your admin account cannot be connected to the BoxMate member app.
Instead, you’ll need:
A consumer account in TeamUp
An active membership applied to that account
This allows you to experience and use the app exactly as your members do, including:
Viewing the class schedule
Seeing who’s booked in
Marking members as attended or no-show
Managing everything directly from your phone
Step 1: Check if You Already Have a Consumer Account
Before creating anything new, it’s worth checking if you already have one set up.
Log into your TeamUp account
Click the dropdown in the top right-hand corner
Look for a consumer/customer account in the list
👉 If you see one — you’re good to go!
Step 2: Create a Consumer Account (If Needed)
If you don’t already have a consumer account, you’ll need to create one.
Make sure:
You use an email address you can access
You assign a valid membership to the account
This step is essential, as the membership enables full access to classes within the app.
Step 3: Connect to BoxMate
Once your consumer account is ready, the final step is to connect it to BoxMate.
Open your BoxMate member app
On the home screen, select the “Connect TeamUp” pink button.
Use the same email address and password as your TeamUp consumer account.
Once connected, your accounts will sync automatically.
What Happens Next?
After connecting, you’ll be able to:
View all your classes in one place
Check who’s booked in
Mark attendance and no-shows
Manage your gym on the go