📝 Overview
If you're a coach or gym owner using TeamUp alongside BoxMate, you'll need a separate TeamUp consumer account before you can fully use the BoxMate Member app. Your admin account cannot be connected to BoxMate, this guide walks you through checking whether you already have one, creating one if needed, and connecting it.
💡 You cannot connect your BoxMate member account to your TeamUp business account. You need a separate TeamUp consumer (customer) account to do this.
🛠️ Setup
Follow the three steps below to get your consumer account checked, created, and connected to BoxMate.
👀 How to Check if You Already Have a Consumer Account
Before creating anything new, it's worth checking whether you already have a consumer account set up in TeamUp. Log into your TeamUp account ➜ click the dropdown in the top right-hand corner ➜ look for your name listed as a consumer or customer account.
🔔 If your name appears as a consumer account — you're all set! Skip ahead to Step 3 to connect it to BoxMate.
✍🏼 How to Create a Consumer Account
If you don't already have a consumer account, you'll need to create one in TeamUp. Head to Customers ➜ Customer List ➜ Add Customer and set up an account using an email address you can access.
⚠️ Make sure you assign a valid membership to this account. The membership enables full access to classes within the BoxMate Member app.
🎯 How to Connect Your Consumer Account to BoxMate
Once your consumer account is ready, open your BoxMate Member app and connect it using your TeamUp consumer account credentials.
Open the BoxMate Member app
On the home screen, tap Connect TeamUp
Log in using the same email address and password as your TeamUp consumer account
🔔 Once connected, your accounts will sync automatically. You'll be able to view your class schedule, see who's booked in, mark attendance and no-shows, and manage your gym from your phone.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Why can't I use my TeamUp admin account to connect to BoxMate?
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Click the arrow to see the answer
BoxMate member accounts can only connect to TeamUp consumer (customer) accounts, not TeamUp business accounts. This separation keeps your business data secure and ensures your BoxMate experience mirrors what your members see.
Does my consumer account email need to match my admin account email?
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No, your consumer account can use a different email address from your TeamUp admin account. Just make sure it's an email address you have access to, as you'll need it to log into the BoxMate Member app.
Why do I need a membership on my consumer account?
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Click the arrow to see the answer
A valid membership is required to enable full access to classes within the BoxMate Member app. Without one, you may not be able to view or interact with classes as expected.