📝 Overview
TeamUp appointments can be enabled inside BoxMate so your members never need to leave the app to book. Whether you want to offer 1-to-1 check-in slots, specialist equipment bookings, or PT availability, members can view and book all available appointments directly from the BoxMate app.
✅️ Enabling Appointments
To enable TeamUp appointments in the BoxMate app, navigate to Account ➜ Settings from the sidebar menu, then select the TeamUp tab. Toggle the appointments setting to ON so appointments are visible to members in the app.
Click the arrow to view the setup steps
Click the arrow to view the setup steps
Navigate to Account ➜ Settings from the sidebar menu.
Select the TeamUp tab and toggle the appointments setting to ON.
🧑💻 Customer View
Once appointments are enabled, members can find and book them directly in the BoxMate app. They will see a list of available appointments and can make any required purchases if an appointment has an associated cost.
Click the arrow to see how members book appointments
Click the arrow to see how members book appointments
Members tap the menu in the top left of their app homepage, then select Book Appointments. This shows all available appointments that are open for booking.
📢 Announcing Appointments
You can send an email or push notification to promote a specific appointment directly from BoxMate. When members receive the announcement they can tap through to book immediately.
Click the arrow to learn how to announce an appointment
Click the arrow to learn how to announce an appointment
Navigate to Account ➜ TeamUp from the sidebar menu, then select the TeamUp tab. This lists all appointments configured in your TeamUp account.
Scroll or search to find the appointment you want to announce. Click Actions, and you can either open the appointment in TeamUp to make edits, or click Announce.
Clicking Announce opens a pop-up where you can add a title, description, and choose who receives the announcement — all members, a specific group, or selected individuals. You can also choose to send via email, push notification, or both.
Once sent, selected members will receive the announcement and can tap through to book directly.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Where are appointments configured?
Click the arrow to see the answer
Click the arrow to see the answer
Appointments are created and configured inside your TeamUp account. BoxMate pulls them in and displays them to members. The toggle in Account ➜ Settings ➜ TeamUp controls whether they are visible in the BoxMate app.
Can appointments have a cost?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. If an appointment has a cost configured in TeamUp, members will be able to make the necessary purchase when booking through the BoxMate app.
Can I announce to specific members only?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. When announcing an appointment you can choose to send to all members, a specific group, or individually selected members. You can also choose to send via email, push notification, or both.
Where do members find appointments in the app?
Click the arrow to see the answer
Click the arrow to see the answer
Members tap the menu in the top left of their app homepage and select Book Appointments. All available appointments will be listed for them to browse and book.