π CoachAI is currently in Preview.
During testing you have unlimited access to all features in DRIVE and usage of CoachAI at no charge. Token usage has a soft limit which can be extended by reaching out to the BoxMate team.
π Overview
CoachAI is your AI-powered assistant built into BoxMate. It helps you create programming, generate content, analyse member and business data, build recipes, and more, all trained on your gym's style and preferences.
CoachAI appears across multiple areas of BoxMate, indicated by a purple wand symbol wherever it is available.
π₯ Video Tutorial
You can watch a video about our CoachAI here.
π How CoachAI Works
CoachAI appears in several different forms across BoxMate, each designed for a specific type of interaction.
Click the arrow to learn about CoachAI interaction types
Click the arrow to learn about CoachAI interaction types
Assistants β Pop-up conversations where you can chat back and forth with your data. On PLUS and DRIVE, voice input is supported. Use Workers to store regular prompts you use frequently.
Helpers β Inline assistants that help you build and create content quickly, with output that can be inserted directly into the page or area you are working on.
Actions β Fast one-click tasks such as shorten, lengthen, change tone, or convert kgs to lbs.
Digest β Dynamically generated overviews of the most important information on a page, highlighted at a glance.
Image β Quickly create an image or graphic to complement your content using a single click or a custom prompt.
Voice β Talk directly to CoachAI assistants and helpers to speed up input. CoachAI will interpret what you are asking and work with it.
π οΈ Configuring CoachAI
Before using CoachAI, fill in the configuration page so your AI assistant understands your gym, your style, and your preferences. Navigate to CoachAI β Config from the sidebar menu.
Click the arrow to view all configuration fields
Click the arrow to view all configuration fields
Gym Website β Paste your website URL to let CoachAI learn about your gym and feed that into its content.
Gym Description β Describe your facility type, used when creating images and writing content. E.g. "Women's only small group personal training".
Default Writing Style β Specify how you like to write in news posts, questions, and other areas. E.g. "Short, sweet and professional with no emojis" or "Chatty, friendly and emoji use".
Available Equipment β Inform CoachAI of specific equipment details so it knows what to include or exclude from workouts. E.g. "We have no running machines and no rig for pull-ups".
Image Style β Give instructions applied to all generated images. E.g. "Always use photorealistic styles with a diverse array of people".
Workout Detail β Add predefined information for the workout builder. E.g. "Always provide a scaling option and never programme handstand work".
Session Detail β Describe how you like session details to read for members. E.g. "Always start with a motivational quote, be welcoming and friendly, format with emojis and include a warm-up".
Warm Up Detail β E.g. "Warm-ups should be around 10 minutes and prepare the body for all movements in the workouts and strength sections".
Coaches Detail β How you want coaches notes to be created. E.g. "Breakdown suggested times for coaches with scaling options for every movement".
Click the arrow to learn about trained data and additional settings
Click the arrow to learn about trained data and additional settings
Trained Data β Train CoachAI on your historic workouts so its output matches your formatting, terminology, weights, abbreviations, and style. Set the trained data to analyse your history and look for the "training complete" indicator.
Named Workouts β Toggle on or off to control whether CoachAI generates workout names.
Session Examples β Choose 5, 15, or 35 sessions for CoachAI to reference each time you build a session. A lower number is quicker but has less data to draw from.
Assistant Language β Select the language you want CoachAI to respond in from the dropdown.
π οΈ Where to Use CoachAI
Look for the purple CoachAI wand symbol throughout BoxMate β this indicates an area where you can use the tool. Below is a breakdown of each area.
π§ Health Dashboard Assistant
On the Health Dashboard, click the CoachAI symbol in the top right to open the assistant. Chat by typing or speaking to ask questions about your gym data and gain insights.
Click the arrow to learn more about the Health Dashboard Assistant
Click the arrow to learn more about the Health Dashboard Assistant
π§ Example prompts: "Give me a revenue overview" Β· "How many attendances were there in Q1 this year?" Β· "Compare that to Q1 last year" Β· "How much does the CrossFit membership generate annually?"
Pre-populated Workers appear down the left-hand side (e.g. "Business Revenue Overview") β clicking one generates the data, and you can keep chatting to ask follow-up questions. You can create your own Workers for prompts you use regularly by heading to CoachAI β Workers.
Use the Retry and Enhance quick actions to tweak the style of information if you want to copy it to share with others.
π¨π»βπ» Profile Assistant
From the Members list, search for a member and click the AI symbol to open the Profile Assistant for insights into their progress.
Click the arrow to learn more about the Profile Assistant
Click the arrow to learn more about the Profile Assistant
Use pre-generated Workers or chat back and forth to get full breakdowns of member performance, activity, and information. You can turn the output into a note saved on their profile, or send it directly to the member as a message.
π§ Example prompts: "Give a recent general overview" Β· "How many attendances this year?" Β· "When does she usually train?" Β· "Show me Danny's overall deadlift performance"
Badges β Gamification for Members
When awarding Coach Badges, you can use CoachAI to create custom badges with a bespoke name, icon, and generated badge image. You can also create levels of badges for members to earn.
You can watch our video on Custom Badges here.
π» Programming
CoachAI integrates directly into the programming workflow. Configuration is important here so CoachAI knows your facility type, equipment, and programming style.
Click the arrow to learn how to use CoachAI in programming
Click the arrow to learn how to use CoachAI in programming
You can watch our video on Programming with CoachAI here.
Head to Weeks View and build a session. At the top you will see the purple Actions and Helper buttons.
Building Strength β Click Helper, then the plus button to add strength/exercises. Enter your prompt, e.g. "5x5 deadlift starting at 50% and increasing by 5% each set".
Building Workouts β Use the workout builder and write a prompt to generate a workout. Enhancement options let you make tweaks like shortening, lengthening, or changing tone. The scales/weight symbol is a quick convert action to switch between KG and LBS.
Session Details, Warm-Ups & Coaches Notes β Click Actions and select an action type (generate image, overview session, or build warm-up). These are all based on the style you set in your CoachAI configuration.
To modify any output, open the Helper and type prompts to change the tone, shorten text, etc. PLUS and DRIVE users have these features in their PT Dashboard and Session Blocks too.
π Lifestyle (PLUS Feature)
When building recipes as part of Lifestyle plans, you can use CoachAI to generate ingredients, instructions, and full macro breakdowns with text or voice prompts.
Click the arrow to learn how to use CoachAI in Lifestyle
Click the arrow to learn how to use CoachAI in Lifestyle
Enter a prompt (by typing or voice) and CoachAI will generate a recipe with ingredients, method, and macro information. You can then generate a supporting image and turn the output into a recipe card for use in a current or future Lifestyle plan.
βοΈ Communications
CoachAI helps you create news posts and questions faster with prompts, enhancements, and AI-generated images.
Click the arrow to learn how to use CoachAI in Communications
Click the arrow to learn how to use CoachAI in Communications
News - Create news posts in seconds with simple prompts and use enhancements to change tone, shorten text, and more. PLUS users can also turn a news post into an email to send to all members. Use CoachAI to generate supporting images.
Questions β Use prompts to have CoachAI generate all the question fields for you, saving significant input time.
π£οΈ CRM Assistant (DRIVE Only)
The CRM Assistant lets you chat with your lead data using text or voice to gain insights into your CRM performance.
Click the arrow to learn more about the CRM Assistant
Click the arrow to learn more about the CRM Assistant
Click the AI symbol in the top right of the CRM to open the assistant. Like the Health Dashboard and Profile Assistants, you can chat back and forth with writing or voice.
π§ Example prompts: "How many new leads this month?" Β· "What is the average time it takes for a lead to convert from registering?" Β· "How many leads do we lose after the trial stage?"
π Other CoachAI Areas
CoachAI also includes a Content Lab, Library, and Usage page accessible from the sidebar.
Click the arrow to learn about Content Lab, Library & Usage
Click the arrow to learn about Content Lab, Library & Usage
Content Lab β Create all content for use outside BoxMate, policy documents, website pages, social media posts, blog posts, and more.
π‘ For a more detailed guide, see the Content Lab article here.
Library β Stores all content you have created through the Content Lab so you can find and re-use it later.
Usage β Shows where you are spending your AI tokens, how many you have left, and allows you to purchase more if needed. (During the Preview period, you will not be charged for usage.)
π CoachAI Tiers & Pricing
Once the Preview period ends, CoachAI token usage will vary by subscription tier.
Click the arrow to view tier details
Click the arrow to view tier details
ENGAGE β A limited number of tokens to use with CoachAI across the features available to you. Once used, you can purchase more or look at upgrading to PLUS or DRIVE.
PLUS β More tokens plus access to CoachAI across Lifestyle and PT features. PLUS includes CoachAI Voice for verbal input and image generation to enhance visuals in the app.
DRIVE β The highest token allowance with unlimited access to all features, including the CRM Assistant and Business Health Assistant for conversational data insights. There is still a top limit on tokens, although normal use should not reach it. Additional tokens can be purchased if needed.
π¬ Feedback
If you come across any issues or something not working as expected, you can use the feedback button visible in various areas of CoachAI to submit a short summary. Alternatively, reach out via the usual support chat or email.
β Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Is CoachAI available to all BoxMate users?
Click the arrow to see the answer
Click the arrow to see the answer
CoachAI is currently in Preview. During the Preview period all users have unlimited access to DRIVE-level features at no charge. Once the Preview period ends, token usage and feature availability will depend on your subscription tier (ENGAGE, PLUS, or DRIVE).
What are Workers?
Click the arrow to see the answer
Click the arrow to see the answer
Workers are saved prompts you can create for questions or tasks you use regularly. They appear in the assistant sidebar and can be triggered with one click. Create and manage them under CoachAI β Workers.
Can CoachAI learn my gym's programming style?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. By setting up trained data in the CoachAI configuration, you can train it on your historic workouts. It will then match your formatting, terminology, weights, abbreviations, and style when generating new programming.
Can I use voice input with CoachAI?
Click the arrow to see the answer
Click the arrow to see the answer
Voice input is available on PLUS and DRIVE tiers. Click the voice symbol in any assistant or helper to speak your prompt instead of typing it.






















